Software is hard. I kinda get that. Something to having worked in the business for a few years. When a bug is filed in software I wrote if feels like a little arrow in my chest. Now start selling it mainstream. Every issue you’ve not addressed in the current version is poked at you 10,000 times.
That’s why you file issues to a generic mail address in large corporations. The only problem is that because you don’t know “the language” to use when filing, it will probably be lost. Filling in series of forms might make this easier for the company, but not for the consumer.
Oh well, looks like we’re screwed?